THE FUTURE OF THE GROCERY INDUSTRY: ARE YOU READY?
Prepare today so you’re ready for tomorrow
Today’s grocery shoppers are more demanding than ever. Although diversity and price are important to today’s shoppers, topping their “wish lists” are freshness and convenience. Consumers remain committed to fresh foods, as 75 percent say produce is most important in deciding where to shop, followed by fresh meat, poultry and seafood (60 percent), store-brand products (36 percent), local farms/produce (35 percent) and in-store bakery (29 percent). It is anticipated that the amount of “fresh format” stores will increase 62.8 percent by 2018. And from 2013 to 2018, there is a 57.4 percent revenue growth expected in the grocery e-commerce sector, driven by the success of providers such as Instacart and Amazon.
Preparing for an Increased Focus on Fresh
Grocery stores have been evolving for decades, and today they have an emphasis on fresh foods like never before. This creates unique opportunities for grocery providers and supply chain partners to work together to ensure goods arrive on time and fresh products have the longest shelf life possible. It also creates additional responsibilities for grocers and their supply chain partners to ensure food is kept safe during transit and can be tracked and traced in the event of a recall. Going forward, the ability to capture and share information in real time will take on greater importance, and 3PLs and their customers can start preparing now.
A Checklist: Are You Prepared to Manage Perishables?
- Do you have the ability to exchange data electronically in real time?
- Have you determined the level of tracking you need or will need?
- Can you provide traceability to easily track products in the event of a recall?
- Can you provide documentation to show proper temperatures were maintained during transit?
- Are you able to document product custody throughout the cold chain?
- Do your point-of-sale, warehouse management system or other tracking systems automatically capture and document all of the information you need?
- Are you confident you have the processes and procedures in place to maintain and document product integrity throughout the supply chain?
Preparing for an Emphasis on Convenience
Today’s shoppers are demanding high levels of convenience, with many seeking an increased integration between online and brick-and-mortar shopping. To provide that convenience and meet customer expectations, a growing number of grocers are offering online ordering and home deliveries. This added layer of service can also help grocers compete with the growing number of retailers offering food and beverage items, such as c-stores, pharmacies and big-box stores. But providing omni-channel fulfillment creates new demands. Not only must grocers and their supply chain partners have the right technology in place, but they also have to determine how and where they will pick products.
A Checklist: Are You Prepared to Meet Customers’ Needs?
- Do you have the technology to capture and share online orders with the warehouse?
- Do you know where you will pick your orders? Will you have an individual store double as a warehouse or will you use a traditional warehouse?
- Do you have the technology needed to streamline the picking process?
- Can your warehouse management system communicate with your transportation management system to help streamline deliveries and provide timely updates to employees and/or customers?
- Do you have the types of vehicles needed to access residential areas?
- Can your drivers provide the level of customer service needed for an in-home delivery?
Businesses in Every Industry Are Preparing for Omni-Channel
The majority of respondents taking part in the 2016 Third-Party Logistics Study: The State of Logistics Outsourcing said that they are investing in new technology in order to meet more demanding customer expectations, such as an omni-channel experience. Among respondents, 58 percent said they are investing in new capabilities for themselves, 40 percent said they are leveraging new capabilities from other companies in different industries and 15 percent said they are leveraging new capabilities from competitors.